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REP.05 · Component of SVC.REP v7.0 · Live

Review Monitoring

Alerts the moment a new review lands.

Real-time monitoring across every platform, with alerts for new reviews, especially the negative ones that need fast handling.

/ Component Spec v7.0
Component ID REP.05
Parent Module SVC.REP
Status Live
Included With Reputation Engine retainer
Standalone Available
Typical Ramp 14-30 days

The case for this component.

The worst thing that can happen to a review is not knowing about it. A bad review that sits for a week gets seen by hundreds of prospects.

A good review that goes unresponded-to misses a reinforcement opportunity. Monitoring is the difference between reactive and proactive.

Inside the component.

01 / 06

Real-time alerts

SMS and email notification for every new review.

02 / 06

Priority flagging

Negative reviews flagged as high-priority.

03 / 06

Multi-platform aggregation

Google, Facebook, Yelp, Angi, BBB, industry-specific.

04 / 06

Review dashboard

Single view of all reviews across platforms.

05 / 06

Alert rules

Who gets notified for what severity.

06 / 06

Trend alerts

Flag if review velocity drops or star trend dips.

Four phases.

PHASE 01

Setup

Monitoring tool configured for all platforms.

PHASE 02

Configure

Alert rules, priority tiers, notification recipients.

PHASE 03

Monitor

Continuous across platforms.

PHASE 04

Escalate

High-severity alerts get phone calls, not just emails.

Outputs.

✓ Real-time review monitoring
✓ Alert system configured
✓ Review dashboard access
✓ Escalation protocol
✓ Monthly monitoring summary
✓ Trend detection and alerting

Explore the module.

← Back to Reputation Engine overview

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