All systems operational · Jackson, GA, Est. 1998
(770) 389-8552
SOCIAL.05 · Component of SVC.SOCIAL v7.0 · Live

Engagement Handling

We handle the inbox. You run the business.

Comments, DMs, questions, reviews, and mentions monitored and responded to across your social platforms.

/ Component Spec v7.0
Component ID SOCIAL.05
Parent Module SVC.SOCIAL
Status Live
Included With Social System retainer
Standalone Available
Typical Ramp 14-30 days

The case for this component.

Social engagement is the part nobody budgets for and everybody needs. A customer comments asking about pricing on Facebook at 7pm. A prospect DMs on Instagram. A review mention goes unanswered on LinkedIn.

Engagement, done right, converts. Done poorly, it costs you leads. We handle it so you don't have to, and so nothing gets missed.

Inside the component.

01 / 06

Daily monitoring

Comments, DMs, and mentions checked every business day.

02 / 06

Response templates

For common questions, tuned to your business.

03 / 06

Escalation rules

What we handle vs. what we flag for you to respond to.

04 / 06

Review mentions

Caught and flagged to the Reputation Engine.

05 / 06

Lead routing

When someone shows buying intent, routed to your CRM or team.

06 / 06

Content from conversations

FAQs from your audience feed the content calendar.

Four phases.

PHASE 01

Setup

Response templates, escalation rules, CRM routing.

PHASE 02

Monitor

Daily checking of comments, DMs, mentions.

PHASE 03

Respond

Handle standard questions in your voice.

PHASE 04

Escalate

Flag real opportunities and sensitive situations for you.

Outputs.

✓ Daily engagement monitoring
✓ Response library in your voice
✓ Lead routing to CRM
✓ Monthly engagement report
✓ FAQ content mined from real questions
✓ No missed messages

Explore the module.

← Back to Social System overview

Ready to make
the phone ring?

Tell us about your business. We'll come back with a free audit and a proposal: what we'd build, what it costs, and what to expect in the first 90 days. No corporate sales pitch. No pressure.