IntroductionWe’ll always do our best to fulfill your needs and meet your expectations, but it’s important to have things written down so that we both know what’s what, who should do what, and when, and what will happen if something goes wrong. In this contract, you won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into signing something that you might later regret. What we do want is what’s best for both parties, now and in the future.
In a NutshellYou are hiring SevenWired to build your business a new website for the agreed-upon price for a duration of 24 months. After 24 months your contractual obligation is completed, at which time you will roll into our month-to-month management plan or you may take your website and leave SevenWired. If you choose not to cancel after 24 months, you will continue to use our services month to month for the cost of $150 per month which can be canceled at any time.
What do Both Parties Agree to
The ClientYou have the authority to enter into this contract on behalf of yourself, your company, or your organization. You’ll give us the assets and information we tell you we need to complete the project. You’ll do this when we ask and provide it in the formats we ask for. You’ll review our work, provide feedback and approval in a timely manner too. Deadlines work two ways, so you’ll also be bound to keep the project moving speedily. You also agree to stick to the payment schedule set out by the terms of the subscription billing.
SevenWiredWe have the experience and ability to do everything we’ve agreed with you and we’ll do it all in a professional and timely manner. We’ll endeavor to meet every deadline that’s set and on top of that, we'll maintain the confidentiality of everything you give us.
Project TimelineOur typical development time is approximately four to six weeks. Add-on services may add up to 1 business day onto our project timeline per add-on item. Custom websites will take longer typically adding an additional 2 weeks to your timeline. Typical correspondence from you the client should be no more than one business day. Any wait time beyond this may add additional time to the project being launched. Our development time is accounting for our deliverability but does not account for any additional time added to the project by the client requesting multiple revisions or lacking in communication. These extenuating factors will delay your project timeframe.
What Will be Included in the Website BuildThe predetermined amount of pages your package contains (additional pages and content writing are an additional fee) on-page SEO, mobile/tablet optimization, custom contact forms. Our custom-made websites will allow customers to ask for limited revisions or make design changes. However, design changes may not be requested from our templated projects found in our starter and deluxe packages, these designs are already established.RevisionsIf you are purchasing a custom site you may request up to three rounds of revisions of our initial design concept. Once the initial design concept (the home page) is approved, the rest of the website will be built with the same design and functionality. Any revisions requested after the initial design concept has been accepted will invoke a fee which will be determined by the scope and complexity that is requested. We will determine the scope and provide you a quote necessary for the requested revision, to which you may approve or request changes to the scope in order to alter the quote. Templated sites may not request design revisions, the design is already set in stone. You may, however, request changes to media, colors, fonts, or content but you may not request changes to the design layout.
What Will be Included in the Monthly MaintenancePremium web hosting, security certificates (HTTPS), 3rd party daily backups, uptime monitoring, automated security checks, automated performance checks, plugin updates, theme updates, WordPress updates, unlimited content edits, unlimited support available when you need it! Our monthly maintenance plan is provided to you absolutely for free for the first 24 months!
Tech SupportYou can request updates to your website anytime by visiting your account and navigating to the support area, or you may visit sevenwired.com/update/ if you are for any reason experiencing difficulties with your website you may reach out to your project manager assigned to your account. All tech support needed to keep your website running smoothly is included for free at no extra cost. We will respond to your email in a timely manner, please allow up to 2 business days for us to address any technical difficulties.
CommunicationYou will have a go-to team member that will be your primary line of communication. During the site development, youre assigned project manager will be your primary line of communication. After your website is live, your main contact for updates to your website will be your client success manager. Although other team members may at times reach out to you, that doesn't mean they are now your line of communication, it's important to follow communication guidelines with the prescribed team members assigned to you for the best outcome. If you do not follow our communication guidelines, there may be delays or breakdowns in communication. Please communicate with your assigned team members only. You are expected to communicate with us via email and in a timely manner. If you request other means of communication, we may be able to facilitate those requests but we do not guarantee it. Our only means of communication from SevenWired to you our client is solely email. If you would like to speak on the phone you may request a scheduled call with your assigned team member, simply email them asking for their call schedule.
LegalitiesWe’ll carry out our work in accordance with good industry practice and at the standard expected from a qualified person with relevant experience. That said, we can’t guarantee that our work will be error-free and so we can’t be liable to you or any third-party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if you’ve advised us of them. Your liability to us will also be limited to the number of fees payable under this contract and you won’t be liable to us or any third-party for damages, including lost profits, lost savings, or other incidental, consequential or special damages, even if we’ve advised you of them.
Website OwnershipWhile your website is being paid off, you have a complete and unrestricted license to use the website in any way you wish. You will not however be given ownership of the WordPress files until your website is fully paid off. Once your website is fully paid off you will continue to have an unrestricted license to use the website in any way you wish as well as full control of any and all website files. We maintain the right and ownership to utilize any designs and images that we created for your project to be utilized in any of our other projects.
Displaying Our WorkWe reserve the right to display all aspects of our creative work, including screenshots, work-in-progress designs, and the completed project on our portfolio and in articles on websites or any other media. We’re proud of our work and reserve the right to apply the text web design by SevenWired (or any combination of text citing SevenWired) on your website. Should you wish to remove the credit, a fee of $250 applies. Removal of our name does not mean surrendering our design credit to any other party. Without our expressed consent, you agree that “web design by SevenWired” (or any combination of text citing SevenWired) will be visibly displayed on your site acknowledging design credit.
Scope Of WorkThe scope of work will be determined by which package you choose. If you decide to add more pages, content writing services, or any other services not previously agreed upon at the beginning of the website project these addons will be subject to additional costs, and the timeline of the project will be extended.
Content Writing ServicesContent writing is available as an add-on service for your SevenWired site. We will discuss which pages you require and complete all content writing needs for you if you purchase our content writing services. Special requests for content must be made upfront, content revisions for technical reasons that were not explained prior to our content team developing the copywriting are not permissible. If this situation arises, you must make the content revisions necessary in a word document and then deliver the revised content to us. You may not reject our content writing for anything that was not previously disclosed to us via email prior to hiring us for content writing services. If you are unsatisfied with our content writing for matters that were discussed we will gladly revise the content for you. You need only to let us know which areas you are dissatisfied with email those to your project manager and our content team will make the necessary revisions.
Content Submitted By The ClientIf you decline to use our content writing services you will be responsible to deliver all necessary content writing for your website. You will be provided access to the website, or a site wireframe with content guidelines, where you will be able to see all the areas you need to provide writing for. You will be responsible for providing all of the necessary content for your website in one document. This can be delivered via a Microsoft Word Doc or a Google Doc. You must provide all content in one document for the entire site and email this to your project manager. If your content is not completed please do not send pieces of it because it will not be accepted, it must all be delivered at one time in one document.
Non-Exclusivity of Template SitesOur template sites do not warrant any form of exclusivity whatsoever. Other people in your area could already have or will have a templated design by SevenWired. If this concerns you, let us know and we will check the area for others that may have the same design that you have chosen. In the event that someone else does have the same template, we can ensure the use of different photos and different colors as to not make them look identical. Alternatively, you may hire us for a custom or partial custom job.
Payment ScheduleWe’re sure you understand how important it is as a small business that you keep up on your automatic billing. Your credit card will be billed monthly for the amount agreed upon once per month for a continuation of 24 months through our billing system. Once the 24 month period has ended your service payment will automatically drop to $150 per month. This ongoing service is month to month and can be canceled at any time once your 24-month commitment is completed.
Early TerminationAny contracts that are terminated before the final 24-month agreement is completed will be given a cancellation fee of 50% of your remaining balance and your website will be terminated. If you wish to cancel your contract and take your website to another provider the remaining balance of your contract must be paid in full, then will we package up your website files and transfer them over to you. If you cancel your billing before your 24-month commitment is completed, or dispute any monthly payment to SevenWired, this will voluntarily cancel your contract with SevenWired and the early termination clause will be invoked immediately.
Late PaymentsWe understand you may have a late payment due to insufficient funds or an expired credit card, we understand this and will email you reminding you that your payment was missed. Any payments that are 30 days past due will incur a $50 late fee. Delinquent and Defaulted PaymentsIf you are delinquent for more than one month in your billing, your website will be automatically frozen. If your billing reaches six months of delinquent payments your billing contract will be considered to have defaulted and the full balance of your remaining contract will be due in order to get your website back online.
Moving Forward After the Initial Contract is CompletedOnce your contract is up your monthly billing will automatically drop to the base minimum of $150 per month. This is our month-to-month ongoing website hosting and maintenance cost. If you wish to cancel your billing after the 24 month period you are free to do so. If you choose not to cancel you will automatically continue in our month-to-month ongoing website maintenance plan. Here are the three possible actions you may choose after your 24-month plan is completed.
Option 1.No action is necessary, automatically move to our month-to-month maintenance plan. From here you can enjoy the benefits of having peace of mind knowing that we will actively host and maintain your website for $150 per month. You will automatically roll into our month-to-month service after 24 months and can be canceled at any time.
Option 2.Cancel all services with SevenWired. We can package up your website files and deliver them over to you to host, manage, and maintain your own website moving forward. You will have a grace period of 2 weeks once your contract is up to move your website to another hosting provider if you do so choose.
30 Day Money Back GuaranteeWe guarantee your purchase for 30 days. If at any time you wish to cancel just let us know and we will cancel your contract. Your 30-day warranty begins the day that you sign this contract or begin paying whichever is first.
Governing Law/ ForumThis Agreement shall be construed in accordance with the internal laws of the State of Georgia, without regard to conflict of laws rules. The venue shall be in a court of competent jurisdiction in the State of Georgia, Henry County, and both parties expressly consent to jurisdiction in such courts.
Attorney FeesIn any legal action between the parties concerning this Agreement, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs.
IndemnityEach party agrees to defend, indemnify, and hold harmless the other party and its officers, directors, agents, affiliates, distributors, representatives, and employees from any and all third party claims, demands, liabilities, costs, and expenses, including reasonable attorney’s fees, costs and expenses resulting from the indemnifying party’s material breach of any duty, representation, or warranty under this Agreement.
SeverabilityIf any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining portions of this Agreement shall remain in full force and effect and construed so as to best effectuate the original intent and purpose of this Agreement.
The Dotted LineBy signing this contract, you agree to the terms and conditions outlined by SevenWired and agree to fulfill any and all payments enclosed in this document.
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Signed by Chad Hardy
Signed On: November 10, 2021
If you have questions about the contents of this document, you can email the document owner.
Document Name: SevenWired Agreement
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